In the last few posts we have been looking at frameworks for understanding and aligning with expectations of the firm’s key stakeholders: investors, customers and employees. If we were to recast the balanced scorecard to be truly balanced from the perspective of the stakeholder, what might it look like? In the last few posts we […]
Thus far we have looked at frameworks that can help a firm understand meet expectations of two key stakeholders: investors and customers. That leaves one other key stakeholder, the employee. In this post we explore the process of understanding and meeting employee expectations. Economic Value Added (EVA) and Customer Value Added (CVA) are frameworks that […]
In the last post we concluded that the Economic Value Added (EVA) framework can be used to establish and meet expectations of the investor stakeholder within the broader Business Performance Management (BPM) framework. In this post we look at Customer Value Added (CVA), a framework that can be used to establish and meet expectations of […]
In the last couple of posts we compared the Business Performance Management (BPM) and Economic Value Added (EVA) frameworks with the Balanced Scorecard (BSc). There is no shortage of frameworks for improving organisational performance, so it might useful to see how they relate to each other. In this post we’ll consider the relationship between EVA […]